"This will help passengers of the nominated trains to get the coach attended by on-board housekeeping staff (OBHS) immediately. The SMS facility will be available between 6am to 10pm," Chief PRO of NF Railway P J Sharma said.
To avail the service, a passenger of a running train would have to SMS CLEAN10 digit PNR no to 58888 or enter the PNR no at www.cleanmycoach.com.
The SMS will be automatically generated to the OBHS supervisor, to the control office and the passenger. Cleaning staff will be deputed immediately and after attending the request, feedback code will be collected from the passenger.
The control office will monitor the request and if an SMS is not attended reminder will be sent to the OBHS supervisor, Sharma said in a release.
The OBHS supervisor will then send the feedback code collected from the passenger to 9200003232 followed by a keyword. cleanmycoaach.com will then close the request with time stamp only after validating the feedback code and mobile number from the concerned passenger, he added.