iPad Pro Units May Be Bent on Purchase, Apple Says It's Not a Manufacturer Defect

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iPad Pro Units May Be Bent on Purchase, Apple Says It's Not a Manufacturer Defect
Highlights
  • Apple has acknowledged complaints that iPad Pro units are bent on arrival
  • Some users claim that the 2018 iPad Pros bend easily with normal use
  • Apple says it isn't a manufacturing defect and doesn't affect performance

Apple has stated that some of its new iPad Pros might be slightly bent even when customers take them out of their boxes brand new, and it does not consider this to be a defect. Shortly after the launch of the 2018 iPad Pros, concerns about structural durability were raised. Notable YouTube channel JerryRigEverything performed its usual bend, scratch and burn tests on a new iPad Pro and found that it took relatively little effort to bend the device completely in half. Although such testing goes well beyond the definition of normal use, comments online have also indicated that customers have inadvertently bent their units while transporting them in backpacks or otherwise in normal use.

Now, Apple has confirmed to The Verge that some iPad Pros will be "very slightly" bent even when they are brand new, and customers will receive them in that condition. Apple says that this is not a manufacturing defect and does not mean that the functioning of such devices is affected in any way, or that the bends will get worse over time.

According to the company, both the 11-inch and 12.9-inch iPad Pro models might be affected. The bending occurs due to a part of the manufacturing process during which the metal and plastic of the devices' bodies are heated and cooled.

The Verge also states that the LTE versions of both iPad Pro models are more susceptible to because their bodies are designed with additional plastic inserts for the devices' antennas. The 11-inch iPad Pro and the 12.9-inch model are both just 5.9mm thick. In some countries including the USA, buyers can return or exchange a product within a few days or weeks of purchase if they are unsatisfied.

Apple routinely promotes how slim its devices are, and also touts its design and engineering capabilities with the launch of each new product. Apple devices are expensive and meant to feel premium, although that isn't always the case. Most notably, the iPhone 6 Plus (Review) was criticised for being too easy to bend. Apple did eventually acknowledge that it had received a very small number of complaints about iPhone 6 Plus units bending with normal use and . The company later used a stronger kind of aluminium for the iPhone 6S and iPhone 7.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Great performance
  • Brilliant display
  • Superb battery life
  • Face ID is a useful addition
  • Bad
  • iOS is not evolving fast enough
  • Buggy/ limited support for external devices
  • Expensive overall package
Display12.90-inch
ProcessorApple A12X Bionic
Front Camera7-megapixel
Resolution2048x2732 pixels
RAM6GB
OSiOS 12
Storage64GB
Rear Camera12-megapixel
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Great performance
  • Brilliant display
  • Superb battery life
  • Face ID is a useful addition
  • Bad
  • iOS is not evolving fast enough
  • Buggy/ limited support for external devices
  • Expensive overall package
Display12.90-inch
ProcessorApple A12X Bionic
Front Camera7-megapixel
Resolution2048x2732 pixels
RAM6GB
OSiOS 12
Storage64GB
Rear Camera12-megapixel
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Further reading: Apple, iPad, iPad Pro, bendgate
Jamshed Avari

Jamshed Avari has been working in tech journalism as a writer, editor and reviewer for over 13 years. He has reviewed hundreds of products ranging from smartphones and tablets to PC components and accessories, and has also written guides, feature articles, news and analyses. Going beyond simple ratings and specifications, he digs deep into how emerging products and services affect actual users, and what marks they leave on our cultural landscape. He's happiest when something new comes ...More

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