Home
Social networking
Social networking News
Reliance Communications Launches Smartcare on Twitter

Reliance Communications Launches Smartcare on Twitter

By Indo-Asian News Service | Updated: 13 October 2015 17:05 IST

Anil Ambani-led Reliance Communications has launched 'Smartcare on Twitter' to provide various user account management services to its wireless subscribers through the micro-blogging site's live, public platform, a company statement said here on Tuesday.

The new customer service initiative platform will let users explore a range of account information and services without having to reach out to traditional customer service representatives, it added.

Smartcare on Twitter will empower wireless customers to manage their user account by using their Twitter account login. Users need to tweet to @RelianceMobile to avail multiple services in real-time.

"This is part of our endeavour to empower customers, making service and self-help possible on Twitter's popular social media platform, creating pride of ownership," Gurdeep Singh, CEO, Consumer Business, Reliance Communications said.

"This is the country's first such initiative by a telecom player, utilising the Twitter platform, including real-time back-end analytics tracking to enable customers to make informed choices and customise their accounts as per their preferences and usage requirements," he added.

"As Indians spend more and more time on social media, most forward-thinking and successful organisations such as Reliance Communications are integrating Twitter into their operations to increase engagement and satisfaction with their customers," Arvinder Gujral, director, business development, Twitter Asia-Pacific added.

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.