The North District Consumer Disputes Redressal Forum relied on the receipts issued by the service centre to hold that Samsung's customer care had failed to repair the phone and directed the phone manufacturer to rectify the fault.
"In these circumstance we find that complainant (Pawan Kumar) has proved that the mobile phone purchased by him was defective. In our opinion, ends of justice will be met if opposite parties (Samsung, its dealer and customer care) are directed to repair the mobile phone purchased by the complainant and directed to pay cost and compensation for deficiency in service.
"Accordingly, we direct the opposite parties jointly and severally to put the Samsung mobile phone purchased by the complainant in order and pay Rs. 2,000 to the complainant towards the cost and compensation," said the bench presided by Babu Lal.
The forum's order came on a complaint by Delhi resident Pawan Kumar, who had alleged that the Samsung phone he had bought for Rs. 7,490 on January 22, 2012 was defective as from the day one it did not get charged when plugged in.
He had taken the phone for repairs to Samsung customer care twice but the problem was not rectified, Kumar had said in his complaint.
As no one had appeared on behalf of Samsung, its dealer and customer care, despite service of notice, the forum had passed the order ex-parte.