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Samsung Galaxy S10 Series Update Causing Random Freezes, Unresponsive Apps, Other Issues: Reports

Samsung is yet to officially respond to the issues and hasn’t released a fix yet.

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Samsung Galaxy S10 Series Update Causing Random Freezes, Unresponsive Apps, Other Issues: Reports

Random restarts and unresponsive user interface are the major complaints

Highlights
  • Third-party apps like WhatsApp and Twitter are acting erratically
  • Even hard resetting the phone is not enough to fix the issues
  • The phone unlock speed has reportedly slowed down too

Samsung Galaxy S10 series started receiving a new update last week, which brought the May 2019 Android security patch and also introduced some camera enhancements. But it appears that the update also brought some bugs that are causing the Galaxy S10 series smartphones to randomly freeze. Moreover, some third-party apps like Twitter and WhatsApp have started showing a ‘not responding' error message for users who've installed the latest update. For some users, the Galaxy S10 series themselves become unresponsive randomly, requiring them to reboot the phones every time it happens.

The issues arising after installing the update, whose rollout began last week, varies from user to user. In some cases, the update causes third-party applications like Nova Launcher, Twitter, or WhatsApp to become unresponsive. For a few users, their Galaxy S10 series phones became totally unresponsive out of the blue and did not react to touch inputs at all for some time, and then reverted back to functioning normally. The issues caused by the recent Galaxy S10 series update were documented by SamMobile.

Measures such as clearing the app and system cache also appear to be futile on the affected Samsung flagships, and even booting the phone in recovery mode reportedly could not resolve the issues. Other annoyances that seemingly reared their head after the recent update include a slower unlock speed, the phone app freezing randomly, automatic restarts, and an overall laggy UI navigation experience.

User reports about the erratic Galaxy S10 behaviour following the recent update can be found on the XDA-forum as well. We also came across multiple reports of unhappy Galaxy S10 users on Twitter trying to cope up with issues such as random third-party app crashes, a laggy navigation experience, as well as apps shutting down on their phone.

Even factory resetting the phone is reportedly of no use, as the bugs persist, indicating that the OTA contains issues and is thus the source of the havoc. As of now, Samsung is yet to respond to the issues caused by the recent update targeted at the Galaxy S10, Galaxy S10+, and the Galaxy S10e, and resolve the aforementioned issues. We've reached out to Samsung regarding the bugs observed in the Galaxy S10's latest update, and will update the story as and when we receive a response.


Is Samsung Galaxy S10+ the best Android flagship overall? Are Samsung Galaxy Buds the best truly wireless headphones in India? We discussed these things on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts or RSS, download the episode, or just hit the play button below.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Sturdy and compact
  • Very good cameras
  • Powerful SoC
  • Bad
  • Gets warm under heavy load
  • Hole-punch design might not appeal to everyone
Display6.10-inch
ProcessorSamsung Exynos 9820 SoC
Front Camera10-megapixel
Rear Camera12-megapixel + 12-megapixel + 16-megapixel
RAM8GB
Storage128GB
Battery Capacity3400mAh
OSAndroid 9.0
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Compact and well-built
  • Powerful CPU
  • Very good cameras
  • Good value
  • Decent battery life
  • Bad
  • Runs warm intermittently
  • Power button is a bit out of reach
Display5.80-inch
ProcessorSamsung Exynos 9820
Front Camera10-megapixel
Rear Camera12-megapixel + 16-megapixel
RAM6GB
Storage128GB
Battery Capacity3100mAh
OSAndroid 9.0
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning display
  • Excellent design
  • Versatile cameras
  • Powerful CPU
  • Good battery life
  • Bad
  • Hole-punch design might not appeal to everyone
Display6.40-inch
ProcessorSamsung Exynos 9820
Front Camera10-megapixel + 8-megapixel
Rear Camera12-megapixel + 12-megapixel + 16-megapixel
RAM8GB
Storage128GB
Battery Capacity4100mAh
OSAndroid 9.0
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