Samsung Galaxy S10+ Affected by LTE Connectivity Issues in the US, Some Users Report

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Samsung Galaxy S10+ Affected by LTE Connectivity Issues in the US, Some Users Report

Samsung Galaxy S10+ facing LTE connectivity issues on certain carriers in the US

Highlights
  • Galaxy S10+ users are reporting weak LTE signal in the US
  • The issue appears to be location and carrier dependent
  • Samsung is yet to give an official response

Samsung's brand new Galaxy S10 series has been pretty well-received the world over but there might be some trouble brewing for users in the US, related to LTE signal strength. Many users seem to be facing LTE signal issues across the major carriers such as Verizon, Sprint and AT&T depending on location, the frequency you're connected to or even if you're using a case or not.

According to a report by Android Police, the Galaxy S10+ (Review) shows a weaker signal strength compared to other phones on the same network, and claims that users on Sprint appears to be affected more than others. Customers of AT&T and T-Mobile are also reporting reduced signal strength occasionally and according to internal tests by Android Police, even holding the phone “wrongly” appears to cause a drop in signal level.

Other users have also reportedly facing similar network issues. There's a thread on Samsung Forum for the same Sprint's website has a support article about similar issues faced by its customers and has stated that, “the issue will be resolved with an upcoming software release.”

The report states that some users have been able to temporarily work around this issue by disabling Band 41 and 25, which pertains to users on the Sprint network only. According to the publication's own testing, it found that those on T-Mobile or AT&T on Band 12 had more issues than those with T-Mobile using Band 2 in the same area. As of now it isn't entirely clear if this issue extends to the Galaxy S10 and Galaxy S10e too as most of the complaints appear to be tied to the Galaxy S10+. We've reached out to Samsung for comment on the story, and will update this space when we hear back.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning display
  • Excellent design
  • Versatile cameras
  • Powerful CPU
  • Good battery life
  • Bad
  • Hole-punch design might not appeal to everyone
Display6.40-inch
ProcessorSamsung Exynos 9820
Front Camera10-megapixel + 8-megapixel
Rear Camera12-megapixel + 12-megapixel + 16-megapixel
RAM8GB
Storage128GB
Battery Capacity4100mAh
OSAndroid 9.0
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Further reading: Samsung, Galaxy S10
Roydon Cerejo

Roydon has written about technology and gadgets for more than a decade now and began his career reviewing PC components. He found his calling with laptops, smartphones, and cameras and is the go-to guy at Gadgets 360 for this technology trifecta. In his spare time, he likes watching horror films, obsessively organising his cable management pouch and plotting world dominion one pixel at a time.

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