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Samsung Galaxy S10, Galaxy Note 10 Series to Receive Fix for Fingerprint Issue 'as Early as Next Week'

Samsung has advised users to refrain from using silicone protective covers until it releases the patch.

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Samsung Galaxy S10, Galaxy Note 10 Series to Receive Fix for Fingerprint Issue 'as Early as Next Week'

A Samsung Galaxy S10 user from Britain had reported the issue earlier this week

Highlights
  • Samsung has promised to release a software update to fix the issue
  • Users are recommended to remove the third-party screen protectors
  • Samsung had assured the release of the patch earlier this week

Samsung on Friday announced that it is resolving the fingerprint recognition issue of its Galaxy S10 models by releasing a software update as early as next week. The issue, which came into light earlier this week, exists not just limited to the Galaxy S10 and Galaxy S10+ and can impact the experience on the Galaxy Note 10, Galaxy Note 10+, and Galaxy S10 5G models. It allows the ultrasonic fingerprint sensor (also popularly called the in-display fingerprint sensor) to wrongly recognise 3D patterns appearing on certain silicone screen protectors as users' fingerprints and ultimately unlocks the device.

Through a press statement, Samsung advised users to refrain from using silicone protective covers until it releases the patch. The pre-applied screen protector on the device, however, shouldn't cause a problem.

"A software update is planned to be released as early as next week, and once updated, please be sure to scan your fingerprint in its entirety, so that the all portions of your fingerprint, including the centre and corners have been fully scanned," the company said in the statement.

Samsung also noted that the Galaxy Note 10, Galaxy Note 10+, Galaxy S10, Galaxy S10+, and Galaxy S10 5G users who applied third-party silicone should remove them and delete all previous fingerprints and newly register their fingerprints.

A British user had earlier this week reported the issue to the Sun newspaper and said that it caused her Samsung Galaxy S10 to unlock the screen for her husband, who didn't have his biometric data stored in the system. The company had acknowledged the issue and assured the fix through a software patch.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning display
  • Excellent cameras
  • Very good battery life
  • Bundled charger is really fast
  • Bad
  • Camera Scene Optimiser needs tweaks
  • Size and weight could be issues for some users
Display 6.80-inch
Processor Samsung Exynos 9825
Front Camera 10-megapixel
Rear Camera 12-megapixel + 16-megapixel + 12-megapixel + 0.3-megapixel
RAM 12GB
Storage 256GB
Battery Capacity 4300mAh
OS Android 9 Pie
Resolution 1440x3040 pixels
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Sturdy and compact
  • Very good cameras
  • Powerful SoC
  • Bad
  • Gets warm under heavy load
  • Hole-punch design might not appeal to everyone
Display 6.10-inch
Processor Samsung Exynos 9820
Front Camera 10-megapixel
Rear Camera 12-megapixel + 12-megapixel + 16-megapixel
RAM 8GB
Storage 128GB
Battery Capacity 3400mAh
OS Android 9.0
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Stunning display
  • Excellent design
  • Versatile cameras
  • Powerful CPU
  • Good battery life
  • Bad
  • Hole-punch design might not appeal to everyone
Display 6.40-inch
Processor Samsung Exynos 9820
Front Camera 10-megapixel + 8-megapixel
Rear Camera 12-megapixel + 12-megapixel + 16-megapixel
RAM 8GB
Storage 128GB
Battery Capacity 4100mAh
OS Android 9.0
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Jagmeet Singh Jagmeet Singh writes about consumer technology for Gadgets 360, out of New Delhi. Jagmeet is a senior reporter for Gadgets 360, and has frequently written about apps, computer security, Internet services, and telecom developments. Jagmeet is available on Twitter at @JagmeetS13 or Email at jagmeets@ndtv.com. Please send in your leads and tips. More
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