Samsung Galaxy Note 7 Replacements on Hold for AT&T, T-Mobile Customers

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Samsung Galaxy Note 7 Replacements on Hold for AT&T, T-Mobile Customers
Highlights
  • AT&T is no longer exchanging customers into new Galaxy Note 7s
  • Offering customers option to exchange Galaxy Note 7 for another device
  • T-Mobile is temporarily suspending all sales of the new Galaxy Note 7

US telecommunications firm AT&T and German rival T-Mobile announced Sunday they would halt exchanges of recalled Samsung Galaxy Note7 smartphones pending investigations into reports of fire-prone batteries.

The US Consumer Product Safety Commission (CPSC) issued a recall on September 15 of the Galaxy Note 7, the newest smartphone by Samsung Electronics, and said they could be exchanged for a new version of the Galaxy Note 7 with a battery modified to prevent serious fires and burns.

(Also see: Samsung Galaxy Note 7 Recall: The Name That Wasn't Meant to Be)

Since then, there have been reports that the batteries in the new Galaxy Note 7 devices have overheated and been involved in fires.

"Based upon recent customer reports and ongoing investigations by Samsung, AT&T is no longer exchanging customers into new Galaxy Note 7s at this time while we wait for the outcome of the investigations," AT&T said in a statement.

AT&T said it would still offer customers the option to exchange that device for another Samsung smartphone or other device of their choice.

(Also see: Samsung Galaxy S7, Galaxy S7 Edge Update Reportedly Brings Select Note 7 Features)

T-Mobile said that it too was halting the exchanges, as well as sales.

"While Samsung investigates multiple reports of issues, T-Mobile is temporarily suspending all sales of the new Galaxy Note 7 and exchanges for replacement Galaxy Note 7 devices," the company said in a statement.

AT&T said it had not been selling Galaxy Note 7s since Samsung and the CPSC instructed the company to stop selling Galaxy Note 7 devices purchased before September 15.

Samsung decided on September 2 to halt the sale of the Galaxy Note 7 and recall those sold to fix the lithium-ion battery problem.

But this decision is unlikely to ease consumer worries amid the new reported incidents linked to the replacement phones.

According to some analysts, the cost of the recall operation could be up to $2 billion. The South Korean company issued Friday a stronger-than-expected operating profit forecast for the third quarter despite the impact of the recall.

Samsung, the world's leading smartphone maker, is facing growing competition from Chinese firms, its historic US rival Apple as well as Google, which just announced its own smartphone.

(Also see: Samsung's Galaxy Note 7 Crisis Is an Opportunity for Apple, Google)

 

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