Redmi Note 10 series buyers are complaining online about a number of issues with their smartphones. The smartphone series was launched in India just last month and the range includes three phones — Redmi Note 10 Pro Max, Redmi Note 10 Pro, and Redmi Note 10. Early adopters are now reporting of touchscreen issues, slowing of handsets, and occasional screen flickering. These issues are reportedly cropping up in all three models. Redmi India has acknowledged the issues but said that less than 0.001 percent of users were affected, adding that it was working on a solution. The Redmi Note 10 range is priced in India starting at Rs 11,999.
Buyers of the Redmi Note 10 range have been tweeting to complain about several issues with their handsets. Several Redmi Note 10 Pro and Redmi Note 10 users have complained about issues with their phone's touch response, while others have claimed that their handsets become unresponsive sporadically. While most users were facing problems while typing on their units, one user also complained that his Redmi Note 10 had become very slow.
A user who claims to have got his unit replaced after repeated problems said that the new unit also had the same touch issues. He said that when the service centre was alerted about the repeated issue, he was told to wait for one-two months for a software fix.
Acknowledging the issues, a Mi India spokesperson told Gadgets 360 that the company was looking into the matter on top priority.
“We are aware of the issues that a few users are facing on Redmi Note 10 Pro. These issues have been reported by less than 0.001 percent of (Redmi) Note 10 series user base. We are working to find a solution at the earliest," the company said in a statement. "As a committed brand, our endeavor is to continue delivering on our consumer expectations."
Apart from the touch issues, some Redmi Note 10 Pro users are also reporting a screen flickering issue in their handsets. One user said that it is more prominent when the refresh rate is set to 120Hz, while the flickering stops when set to 60Hz. Another user claimed that the issue was more prevalent in dark mode.
"Our devices go through rigorous tests with a 10-point quality check, to ensure that we meet the highest quality standards. We are looking into the matter on top priority and regret the inconvenience caused to our consumers,” the spokesperson added. The company has also reached out to users on Twitter asking them to post their complaints via DMs.
Has the Redmi Note 10 Series raised the bar in the budget phone market in India? We discussed this on Orbital, the Gadgets 360 podcast. Orbital is available on Apple Podcasts, Google Podcasts, Spotify, and wherever you get your podcasts.