Poco X2 Users Complaining About Camera, Touch, Slower Charging Problems After Updating to MIUI 12.5.6

Some Poco X2 users faced a similar ‘camera not working’ issue earlier this year.

By Jagmeet Singh | Updated: 22 December 2021 17:54 IST

Poco X2 Users Complaining About Camera, Touch, Slower Charging Problems After Updating to MIUI 12.5.6

Photo Credit: Gadgets 360/ Jamshed Avari

Poco X2 was launched in India in February last year

Highlights

Poco X2 users have raised their complaints on Twitter
The Poco phone is disabling its camera in some cases
Poco India is yet to confirm the problems and their fix

Poco X2 users in India are reporting problems with its camera, touch, and charging after updating to MIUI 12.5.6. The affected users have alleged in their complaints over social media that the camera of their Poco X2 handsets is not responding after installing the latest update. Some of them have claimed that their phone is no longer responding to touch inputs — and even resulting in slower charging in some cases — after updating to the new MIUI version. The MIUI 12.5.6 Global Stable release for the Poco phone was rolled out a few weeks back.

A number of affected users have taken to Twitter to inform Poco India about the issues they are facing after updating their Poco X2 to MIUI 12.5.6.

In some cases, the camera of the Poco phone is no longer working, according to user reports. Some users have also claimed that they are facing issues with its touchscreen and are even seeing slower charging.

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sir i am using poco x2 near about 1.6 year date was 21march 2020. after updating 12.5.6 my phone camera dead after few weeks another issue showing that my poco x2 touch screen also dead. sir what should i do now #poco indian#poco supporter #poco company #dead issue poco x2 phone pic.twitter.com/MYRbttpvbe
— DRAG FF (@DRAGFF8) December 21, 2021

Camera not working on Poco X2 getting black screen. Basic troubleshooting is already done but still same issue😞 @POCOSupport plz help pic.twitter.com/V3voKtEQLK
— Smit Kadam (@smitkadam1112) December 16, 2021

My phone (POCO X2) After the update screen touch not working 😞 pic.twitter.com/WAGbFoSUQh
— Raj Prabhakar (@RajPrab34592719) December 17, 2021

My poco X2 is not supporting turbo charge after miui 12.5.6 update . It's taking too long to charge.@IndiaPOCO @POCOSupport #poco
— Aftab Alam (@tw_aftAb) December 20, 2021

The official Poco Support account responded to some of the tweets raising complaints about the issues that emerged after installing the MIUI 12.5.6 update. It has, however, not yet provided any concrete details.

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Some users reached out to Gadgets 360 to inform us about the issues. The users claimed that they tried restarting the phone and even clearing camera data and cache by going to the settings menu. Those efforts, however, have not apparently yielded any success for them.

In a few instances, some affected users have also visited their nearby service centres to get the issues fixed. The service centre executives are asking to get the motherboard of the impacted phone replaced and that is available at a price of nearly Rs. 10,000–12,000, one of the affected users told Gadgets 360.

Poco X2 was launched in February last year in India at a starting price of Rs. 15,999. It is currently available with a starting price of Rs. 14,999.

So i warned every customer who thinking to buy #pocofraud phone should think once again cause we #pocox2 user are facing #pocox2cameradead issue just after warranty expires then it might be possible same happen to you also and poco demand 80% of your phone price.#boycottpoco
— Vishal regar (@vishal_regar) December 20, 2021

Gadgets 360 has reached out to Poco India for a comment on the matter and to understand the reported problems. This article will be updated once the company responds.

Poco X2 Review

Interestingly, this is not the first time when the users are reporting issues with the Poco X2. The same model was earlier impacting users with a similar ‘camera not working' issue that Poco India itself acknowledged in June and claimed that less than 0.2 percent of the users were affected by the problem.

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Poco X2

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Strong specifications at attractive prices
Good overall performance and battery life
Still photos in the daytime look very good

Bad
Large and bulky
Ads and bloatware in the UI
Poor low-light video quality

Read detailed Poco X2 review

Display 6.67-inch

Processor Qualcomm Snapdragon 730G

Front Camera 20-megapixel + 2-megapixel

Rear Camera 64-megapixel + 2-megapixel + 8-megapixel + 2-megapixel

RAM 6GB

Storage 64GB

Battery Capacity 4500mAh

OS Android 10

Resolution 1080x2400 pixels

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