Pixel 3, Pixel 3 XL Camera App 'Fatal Error' Fix Coming Soon, Google Confirms

Share on Facebook Tweet Share Reddit Comment
Pixel 3, Pixel 3 XL Camera App 'Fatal Error' Fix Coming Soon, Google Confirms

Several users cannot access the Camera app on their Pixel 3 and Pixel 3 XL devices

Highlights

  • Several Pixel 3, 3 XL users cannot use the camera app at all
  • Google says that it is aware of the bug
  • It promises a fix in the coming weeks

Google Pixel 3 series has received a gamut of complaints from early adopters, and one of the most recent issues reported by several users was a camera bug that brings a fatal error every time they tried to use the Google Camera app, and a can't connect errow then they tried to open the camera app via a third-party app. Google has now responded that it is aware of the issue, and is looking to roll out a fix in the coming weeks.

Talking about the issue, Google responded to a query from 9to5Google stating that the camera issue is known, and a fix will be rolled out. "We've seen reports from a small group of customers who have encountered a bug when using Pixel Camera from within third-party apps. A fix will be rolling out in the coming weeks. In the meantime, for people affected, you can use Pixel Camera without limitations and share images to third-party apps."

The company, however, did not respond to queries regarding refusal to replace units. Affected users who reached Google's support team were refused a replacement unit. The support team reportedly instead pushed most of the affected users to wait for a software fix.

As mentioned, the bug throws up a 'fatal error' for some users trying to open the native camera, and gives a 'can't connect to camera' message for those trying to access it via third-party apps. The bug unfortunately renders impressive photography results of the Pixel 3 series as redundant, if the app can't even be accessed. A large number of users have reportedly encountered the problem at the time of using the camera of the Pixel 3 and Pixel 3 XL. Refusal of replacement of these units means that these users have no option but to wait it out till a software fix is rolled out.

This bug is reminiscent of a similar issue found on the Pixel 2 and Pixel 2 XL earlier this year. Users reported a similar 'fatal error' that was crashing the preloaded camera app. Google initially provided a temporary workaround that was through a binary patch. However, that workaround was limited to users who have rooted their Pixel 2 phones.

Let us know in the comments below if you've managed to figure out a workaround for the camera app to function again on the Pixel 3 and Pixel 3 XL in the comments below.

Comments

For the latest tech news and reviews, follow Gadgets 360 on Twitter, Facebook, and subscribe to our YouTube channel.

Tasneem Akolawala When not expelling tech wisdom, Tasneem feeds on good stories that strike on all those emotional chords. She loves road trips, a good laugh, and interesting people. She ... More
Google Assistant Found to Get Support for 14 New Languages in Beta, Including Tamil, Telugu
 
 

Advertisement

 

Advertisement