OnePlus 9, OnePlus 9 Pro Users Facing Low-Storage Issues Due to Preloaded App

OnePlus users suggest some other OnePlus phones - including the OnePlus Nord 2 - may be also affected by similar issues.

OnePlus 9, OnePlus 9 Pro Users Facing Low-Storage Issues Due to Preloaded App

OnePlus 9 and OnePlus 9 Pro users are apparently facing issues due to Media Storage app for some months

Highlights
  • OnePlus 9 and OnePlus 9 Pro users are facing low-storage problems
  • The issues appear to have been caused by the Media Storage app
  • OnePlus is yet to respond to user complaints and issue a fix

OnePlus 9 and OnePlus 9 Pro users are complaining about a low-storage issue on their devices apparently caused by a preloaded app called Media Storage. The app seems to act as a trash bin for the Gallery app. Some users have also said that the Media Storage app on their OnePlus phones is causing rapid battery drain as a result of consuming storage space as well as other hardware resources. However, OnePlus is yet to respond to user complaints and issue a fix.

As noticed by Artem Russakovskii of Android Police, the Media Storage app is consuming a large part of the internal storage on the OnePlus 9 and OnePlus 9 Pro. He tweeted to highlight that particularly in his case the app started consuming nearly 126GB storage on his OnePlus 9 Pro.

“After emptying Gallery trash (225 photos, three videos), Media Storage data went from 126GB to 5GB,” he said.

 

Russakovskii is not the only one affected as many such users have reported similar storage issues on the OnePlus Community forums and Reddit.

Interestingly, the storage issues seem to be not that new as the user complaints on both OnePlus Community forums and Reddit are from April. It, however, appears that due to the fact that the OnePlus 9 and the OnePlus 9 Pro have plenty of storage, many users wouldn't have initially notice the issues.

The Media Storage app seems to be running in the background to keep a record of the deleted photos and videos from the Gallery app. This is resulting in not just scarcity of the built-in storage but also sudden slowdowns on the phones. It is also bringing battery draining problems in some cases, as mentioned by some users on Twitter.

It is currently unclear whether the issues with the Media Storage app are limited to the OnePlus 9 and OnePlus 9 Pro or are also affecting other OnePlus phones. Some user reports on Twitter suggest the latter, who claimed the battery draining problems due to the app were also affecting OnePlus 7 Pro and the newly launched OnePlus Nord 2 smartphones. On the basis of current reports, it also appears that the reported problems are related to a software bug that could be resolved through an update.

 

Gadgets 360 has reached out to OnePlus for a comment on the issues with the Media Storage app and will update this space when the company responds.

Meanwhile, some of the affected users — like Russakovskii — have said that the storage problem could be fixed by emptying the ‘Recently Deleted' trash folder of OnePlus' Gallery app.


Is OnePlus cannibalising itself with the Nord 2 5G? We discussed this and more on Orbital, the Gadgets 360 podcast. Orbital is available on Apple Podcasts, Google Podcasts, Spotify, Amazon Music and wherever you get your podcasts.
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Good ergonomics
  • Competent ultra-wide camera
  • Vivid 120Hz display
  • Speedy overall performance
  • Bad
  • Lacks IP rating, wireless charging
  • Average selfie camera
  • No OIS for main camera
  • Plastic frame instead of metal
Display 6.55-inch
Processor Qualcomm Snapdragon 888
Front Camera 16-megapixel
Rear Camera 48-megapixel + 50-megapixel + 2-megapixel
RAM 8GB
Storage 128GB
Battery Capacity 4500mAh
OS Android 11
Resolution 1080x2400 pixels
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Excellent build quality
  • 50W wireless charging
  • Competent rear cameras
  • Good overall performance
  • Vivid display
  • Bad
  • Occasional overheating in camera app
  • Minor software bugs
  • Underwhelming selfie camera
Display 6.70-inch
Processor Qualcomm Snapdragon 888
Front Camera 16-megapixel
Rear Camera 48-megapixel + 50-megapixel + 8-megapixel
RAM 8GB
Storage 128GB
Battery Capacity 4500mAh
OS Android 11
Resolution 1440x3216 pixels
Advertisement
Comments

For the latest tech news and reviews, follow Gadgets 360 on Twitter, Facebook, and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel.

Jagmeet Singh writes about consumer technology for Gadgets 360, out of New Delhi. Jagmeet is a senior reporter for Gadgets 360, and has frequently written about apps, computer security, Internet services, and telecom developments. Jagmeet is available on Twitter at @JagmeetS13 or Email at jagmeets@ndtv.com. Please send in your leads and tips. More
Instagram Replacing Swipe Up Gesture to Access Links in Stories With Stickers by August 30

Related Stories

Share on Facebook Tweet Snapchat Share Reddit Comment
 
 

Advertisement

Advertisement

Advertisement

© Copyright Red Pixels Ventures Limited 2021. All rights reserved.
Listen to the latest songs, only on JioSaavn.com