OnePlus 7 Pro Users Report ‘Phantom Touch’ Display Issue, Fix Incoming

OnePlus 7 Pro sales exceeded CNY 1 billion in one minute in first sale in China

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OnePlus 7 Pro Users Report ‘Phantom Touch’ Display Issue, Fix Incoming

OnePlus 7 Pro was launched earlier this monh

Highlights
  • OnePlus 7 Pro users reported of randomly processed taps
  • This error is being called Phantom or Ghost Touch issue
  • OnePlus bug report suggests a fix is in the works

OnePlus 7 Pro users are reporting of a display problem that is plaguing many units. The news follows camera complaints that will be fixed by an upcoming update. Users affected by the touch issue are calling it the OnePlus 7 Pro Phantom Touch or Ghost Touch issue and the touchscreen is randomly processing non-existent taps. Separately, the OnePlus 7 Pro has now ran out of stock in China with the sale on May 21 exceeding CNY 1 billion ($144 million) in just one minute. OnePlus did not have enough stock prepared, and did not anticipate the phone to be this successful in the home market.

Talking about the issue at hand, several users have now taken to the forums to confirm that they are plagued with the Phantom Touch issue on their OnePlus 7 Pro. The issue is easily triggered by using the CPU-Z app, but Android Police reports that it was able to reproduce the error while working on Chrome and other apps as well. XDA Developer's Marchena also published a video wherein the phone was randomly processing taps while using the Reddit app as well.

Judging by the thread comments on the forum, not all users are plagued by the issue. A bug report suggests that the company is aware of the issue and is looking to bring a fix soon.

Separately, the OnePlus 7 Pro has been reported to have done exceedingly well in the home market, with the first sale figures exceeding CNY 1 billion in one minute on JD.com, making it the best-selling product on the website. GizChina reports that OnePlus has now suffered from insufficient stocking in its home market due to less estimation of demand. OnePlus CEO Pete Lau has urgently given orders to transfer phones sent overseas to the domestic market.

The report states that all the phones sold in China via May 23 sale will not be shipped until June 1. Lau said that efforts are being made to adjust production plans, redistribute the supply of various regions, and meet the needs of Chinese users at the fastest speed. Furthermore, OnePlus is sending an invitation code to users for now, and is promising shipments within 20 days.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Premium build
  • Vivid and immersive display
  • Powerful stereo speakers
  • Snappy UI and app performance
  • Useful secondary cameras
  • Good battery life
  • Bad
  • Heavy
  • Inconsistent AF in macros
  • 4K videos have oversaturated colours
  • Mediocre low-light video performance
  • No wireless charging
Display 6.67-inch
Processor Qualcomm Snapdragon 855
Front Camera 16-megapixel
Rear Camera 48-megapixel + 8-megapixel + 16-megapixel
RAM 12GB
Storage 256GB
Battery Capacity 4000mAh
OS Android 9.0 Pie
Resolution 1440x3120 pixels
Comments

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Tasneem Akolawala is a Senior Reporter for Gadgets 360. Her reporting expertise encompasses smartphones, wearables, apps, social media, and the overall tech industry. She reports out of Mumbai, and also writes about the ups and downs in the Indian telecom sector. Tasneem can be reached on Twitter at @MuteRiot, and leads, tips, and releases can be sent to tasneema@ndtv.com. More
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