OnePlus 5 'Jelly Scrolling Effect' Is Natural, Not a Defect, Claims OnePlus

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OnePlus 5 'Jelly Scrolling Effect' Is Natural, Not a Defect, Claims OnePlus
Highlights
  • Many users have reported of the jelly effect while scrolling
  • OnePlus claims that this is natural
  • The company says there is no variance in screens between devices

OnePlus 5 launched last week, and early adopters have been using the smartphone and reporting initial issues that have surfaced. One of the most recent issues has been what users are calling the ‘jelly scrolling effect’ that essentially creates this stretchy situation while slowly scrolling through webpages and Twitter. OnePlus confirmed that it was aware about the issue, but didn’t provide any further clarity on the matter then. Now, the company has responded saying that this effect is natural, and that there is no manufacturing defect in the OnePlus 5.

The Chinese startup issued a statement to The Verge claiming that this effect in natural. “The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We've received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there's no variance in screens between devices,” the company says in a statement.

Many users have been seeing this effect, and have been complaining about it on community forums and Reddit as well. Some users blamed it on the Vertical Sync (VSYNC) that was constantly being toggled on/off, while others theorised that the issue could be because the OnePlus 5 display was mounted upside down. However, OnePlus seems to think this is natural, so don’t expect a software fix for this in the near future.

Because the company doesn’t think it’s a problem, filing a warranty replacement would also be futile. You could utilise the 15-day replacement offer if it’s something that annoys you a lot, but there’s no guarantee that the replaced unit won’t have the same issue.

  • Design
  • Display
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  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Ergonomic and light
  • Good primary camera
  • Very good system and app performance
  • Fast charging works very well
  • Handy software features
  • Bad
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Display 5.50-inch
Processor Qualcomm Snapdragon 835
Front Camera 16-megapixel
Rear Camera 16-megapixel
RAM 6GB
Storage 64GB
Battery Capacity 3300mAh
OS Android 7.1.1
Resolution 1080x1920 pixels
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Tasneem Akolawala Tasneem Akolawala is a Senior Reporter for Gadgets 360. Her reporting expertise encompasses smartphones, wearables, apps, social media, and the overall tech industry. She reports out of Mumbai, and also writes about the ups and downs in the Indian telecom sector. Tasneem can be reached on Twitter at @MuteRiot, and leads, tips, and releases can be sent to tasneema@ndtv.com. More
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