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OnePlus 5 May Have a Bug That Could Prevent You From Making an Emergency Call

OnePlus 5 May Have a Bug That Could Prevent You From Making an Emergency Call

By Gadgets 360 Staff | Updated: 18 July 2017 20:32 IST

Highlights

OnePlus 5 is said to reboot when users dial 911
It remains unclear what's causing the issue
This isn't the first time OnePlus 5 has run into an issue

If some users' complaints are to believed, the newly launched OnePlus smartphone may have a bug that reboots the phone when an emergency number is dialled.

The issue was first discovered by analyst Nick Morrelli, who chanced upon it when attempting to connect to the police by dialling 911 using his OnePlus 5, he said. Morrelli says he has been able to replicate the error, which is also demonstrated in the video below.

"All I can think of that would influence this is a red button that said something about locating me but don't remember exactly, then poof, reboot. This was something that doesn't show up when you're making a regular call," Morrelli added.

Several Reddit users have corroborated facing similar issues on their OnePlus 5 units. We followed the same steps on our unit test and didn't face the aforementioned issue. Some other users on the same Reddit thread also said they did not face the issue.

It remains unclear what's triggering the bug, and just how many devices are impacted. However, it is likely a software bug that could be fixed with an update. Regardless, it's an unfortunate bug to have on your phone. A phone's inability to dial emergency number could prove critical for customers in dire need.

This isn't the first issue the OnePlus' flagship smartphone has run into. The OnePlus 5 also had what many people are calling "jelly-scrolling" bug that renders the interface incorrectly when you scroll through a webpage or app. Then there are reports about the OnePlus 5 failing to adjust stereo left and right audio channels when the orientation of the smartphone was reversed; and a separate allegation from a customer who claimed that his OnePlus 5 unit didn't have the volume button.

"We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at support@oneplus.net," OnePlus said in a statement to Gadgets 360, reserving any explanation.

OnePlus 5

REVIEW
KEY SPECS
NEWS
Variants

Design
Display
Software
Performance
Battery Life
Camera
Value for Money

Good
Ergonomic and light
Good primary camera
Very good system and app performance
Fast charging works very well
Handy software features

Bad
Uninspiring design
Weak sunlight legibility
Dual camera setup feels half-baked
No stabilisation at 4K

Read detailed OnePlus 5 review

Display 5.50-inch

Processor Qualcomm Snapdragon 835

Front Camera 16-megapixel

Rear Camera 16-megapixel

RAM 6GB

Storage 64GB

Battery Capacity 3300mAh

OS Android 7.1.1

Resolution 1080x1920 pixels

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