OnePlus 5 Emergency Call Issue to Be Fixed via Software Update [Now Rolling Out]

OnePlus 5 Emergency Call Issue to Be Fixed via Software Update [Now Rolling Out]
  • OnePlus confirms software update for OnePlus 5
  • The update will aim to fix emergency calling issue
  • Users earlier reported their phone reboots when they dial 911

Several OnePlus 5 users recently reported a bug that prevented them from making emergency calls. According to the users, the OnePlus 5 smartphone rebooted every time an emergency number was dialled. OnePlus had earlier said it is "looking into the issue" and now it has confirmed that it has been testing a software update that fixes the problem.

Update: The fix is now rolling out via an OTA update for the OnePlus 5.

In a statement, OnePlus said, "We have been in touch with the customer and have tested a software update that has resolved the issue. We will be rolling out the software update shortly."

Unfortunately, it remains unclear what caused the issue on the OnePlus 5 (Review) units. Notably, the reboot issue was only experienced by select customers. When we checked our OnePlus 5 India unit following the same steps then we didn't face the aforementioned issue.

OnePlus in an earlier statement to Gadgets 360 had asked affected OnePlus 5 users to contact the company at

The issue now seems to be related to software though it's unfortunate that it was experienced by some users as emergency number could be the only help someone gets in a dire situation.

The OnePlus 5 smartphone is less than a month old, and there have been several issues that have been reported so far. Some OnePlus 5 experienced "jelly-scrolling" bug that rendered the interface incorrectly when scrolling through a webpage or app. Another issue reported was the phone unable to adjust stereo left and right audio channels when the orientation of the smartphone was reversed. In a separate issue, an Indian user alleged that his OnePlus 5 unit shipped without physical volume buttons.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Ergonomic and light
  • Good primary camera
  • Very good system and app performance
  • Fast charging works very well
  • Handy software features
  • Bad
  • Uninspiring design
  • Weak sunlight legibility
  • Dual camera setup feels half-baked
  • No stabilisation at 4K
Display 5.50-inch
Processor Qualcomm Snapdragon 835
Front Camera 16-megapixel
Rear Camera 16-megapixel
Storage 64GB
Battery Capacity 3300mAh
OS Android 7.1.1
Resolution 1080x1920 pixels

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