The Jio Phone booking process was suspended roughly a day and a half after it started on August 24, likely leaving a lot of prospective buyers out in the cold. Of course, they will have the opportunity to book Jio Phone when the process starts again, though the company has not yet confirmed when it will open next. For those who were able to book the handset on August 24 and 25, there is still no clarity on when they will receive it, except that it will be delivered in September. Fortunately, the company has provided customers with two options to check their Jio Phone booking status, to help them find out when they will get the delivery.
Once you have booked Jio Phone, you would have received a SMS from the company with a transaction ID, and the number of vouchers (units) registered against your phone number. Below that will be a phone number, 18008908900. If you want to check your booking status or delivery date, just call the number from the same number on which you received the SMS, and follow the IVR instructions.
For now, the IVR just says “You will soon receive an SMS with details of your voucher,” followed by an SMS that does not mention the delivery date, and only has “Null” against the store details. More details will likely be available closer to the release date.
To check your Jio Phone booking status online, you need to open the MyJio app and tap on the Manage Booking option. After providing your registered phone number and OTP, you will see the My Vouchers page on the screen. At the moment the Status field is blank, but once deliveries commence, it should show the delivery date, and store from which the phone can be picked up.
You can also transfer the Jio Phone booking using the MyJio app via the Transfer option in the Manage Booking section.
If you were unable to book the first Jio-branded feature phone, you can get notifications for its availability from the company by signing up for alerts on the official website. Just provide your name, email ID, phone number and pincode if you are an individual consumer, and company’s name, pincode, GSTN/ PAN, as well as contact person’s email ID and number, along with the number of units required, if you are representing a business. Once you register your interest, you will receive an SMS from the company saying, “We’ll inform you when pre-booking resumes.”