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iPhone 6 Plus: Apple Announces 'Multi-Touch Repair Program' After 'Touch Disease' Complaints

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iPhone 6 Plus: Apple Announces 'Multi-Touch Repair Program' After 'Touch Disease' Complaints
Highlights
  • Apple acknowledges the 'Touch Disease' first reported months ago
  • It offers a discount on iPhone 6 Plus repair
  • iPhone 6 users receive no discount on repair

Months after the iPhone 6 Touch Disease issue was reported, Apple has finally responded to the matter with a ‘repair program’ exclusively for the iPhone 6 Plus. Apple claims that the display issues crop up after a user presumably drops the phone on several occasions ‘incurring stress on the device’.

The issue was first brought to light by established DIY repair and teardown website iFixit in August, and it termed the issue as ‘Touch Disease’. Users have thronged Apple’s support forums with complaints of several iPhone 6 and iPhone 6 Plus units facing a display issue where a grey flickering band can sporadically be seen on top, accompanied by touch responsiveness issues. Over time, the grey bit takes over the entire screen rendering it useless. There were "pages and pages" of complaints on Cupertino giant's support forums, but Apple refused to acknowledge the issue then, leaving many users disgruntled. At that time, iFixit had clearly reported that the issue stemmed through a faulty controller chip soldered to the logic board.

Taking its own time, Apple has finally responded to the disgruntled users with a discounted repair program. Furthermore, it refutes all claims of the issue being a design flaw, and Apple maintains that it’s the users’ fault. “Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,” the Cupertino giant said in a statement.

With this, Apple has launched a repair program exclusively for the iPhone 6 Plus users, leaving the iPhone 6 users to fend for themselves. The iPhone 6 users do not receive any discount on repair, and will have to pay the original high amount as decided by Apple. For iPhone 6 Plus users, Apple is incurring a reduced fee of $149 in US and Rs. 9,900 in India for repair. All the users who have already repaired their device paying double the money will be reimbursed by Apple. Users can head for repair and reimbursements to any of the Apple customer care centres – the nearest one to you can be found here.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Fantastic performance
  • Very good battery life
  • Excellent camera
  • Bad
  • Large and awkward to use
  • Lacks software optimisations
Display 5.50-inch
Processor Apple A8
Front Camera 1.2-megapixel
Rear Camera 8-megapixel
RAM 1GB
Storage 16GB
Battery Capacity 2915mAh
OS iOS 8.0
Resolution 1080x1920 pixels
  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Thin, light, easy to handle
  • Excellent camera
  • Superb performance
  • Reasonably good battery life
  • Bad
  • Limited storage
Display 4.70-inch
Processor Apple A8
Front Camera 1.2-megapixel
Rear Camera 8-megapixel
RAM 1GB
Storage 16GB
Battery Capacity 1810mAh
OS iOS 8.0
Resolution 750x1334 pixels
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Tasneem Akolawala Tasneem Akolawala is a Senior Reporter for Gadgets 360. Her reporting expertise encompasses smartphones, wearables, apps, social media, and the overall tech industry. She reports out of Mumbai, and also writes about the ups and downs in the Indian telecom sector. Tasneem can be reached on Twitter at @MuteRiot, and leads, tips, and releases can be sent to tasneema@ndtv.com. More
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