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iPhone 11 Users Facing Touchscreen Issues Can Get Free Display Replacement from Apple: How to Check Eligibility

iPhone 11 users will first need to check if they are eligible for the free replacement by entering their serial number on Apple’s website.

iPhone 11 Users Facing Touchscreen Issues Can Get Free Display Replacement from Apple: How to Check Eligibility

Apple says affected iPhone 11 models have an issue with the display module

  • iPhone 11 users with touchscreen issues can get free screen replacement
  • Affected models were manufactured between November 2019 and May 2020
  • iPhone 11 users need to enter their serial number to check eligibility

iPhone 11 users experiencing touchscreen issues can now get a free screen replacement from Apple. The company has acknowledged that a small number of iPhone 11 displays “may stop responding to touch due to an issue with the display module”. Apple notes that the iPhone 11 modules manufactured between November 2019 and May 2020 may face these touchscreen issues and the company is offering free service to eligible customers. The company has put up a support page on its website to help affected customers find out if they are eligible for a replacement.

Apple has introduced an ‘iPhone 11 Display Module Replacement Program for Touch Issues' that will provide free service to iPhone 11 owners who have a glitchy touchscreen. iPhone 11 models manufactured between November 2019 and May 2020 may be affected by this issue and if it applies to your phone, head over to Apple support page where you will have and enter your phone's serial number to check. Apple says this issue is due to a problem with the display module.

To find your serial number, head to Settings > General > About. This programme is only valid for iPhone 11 users whose phones were manufactured between the aforementioned range. If you are eligible for the free service, you will need to either find an Apple Authorized Service Provider, make an appointment at an Apple Retail Store, or get in touch with Apple for a mail-in service via the Apple Repair Center.

Apple recommends that you take a backup of your data before getting the touchscreen issue fixed. If your display is cracked, you may have to get that repaired before the touchscreen issue is fixed. The company says that it might limit the repair programme to the original region of purchase and that this programme will not extend the standard warranty coverage of the iPhone 11.

For iPhone 11 users who had been experiencing touchscreen issues before the programme rolled out and paid to get it fixed, will be eligible for a refund and can get in touch with Apple for it.

iPhone 12 Pro Series Is Amazing, but Why Is It So Expensive in India? We discussed this on Orbital, our weekly technology podcast, which you can subscribe to via Apple Podcasts, Google Podcasts, or RSS, download the episode, or just hit the play button below.


  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Best-in-class performance
  • Excellent battery life
  • Great cameras
  • Night Mode is a welcome addition
  • iOS offers regular, timely updates
  • Bad
  • Low-resolution display
  • Slow bundled charger
  • No PiP or other software features that utilise the big screen
Display 6.10-inch
Processor Apple A13 Bionic
Front Camera 12-megapixel
Rear Camera 12-megapixel + 12-megapixel
Storage 64GB
Battery Capacity 3110mAh
OS iOS 13
Resolution 828x1792 pixels

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Vineet Washington writes about gaming, smartphones, audio devices, and new technologies for Gadgets 360, out of Delhi. Vineet is a Senior Sub-editor for Gadgets 360, and has frequently written about gaming on all platforms and new developments in the world of smartphones. In his free time, Vineet likes to play video games, make clay models, play the guitar, watch sketch-comedy, and anime. Vineet is available on vineetw@ndtv.com, so please send in your leads and tips. More
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