Pixel Users Facing Issues in Receiving Text Messages, Google Promises a Fix

Pixel Users Facing Issues in Receiving Text Messages, Google Promises a Fix
  • Verizon-locked Google Pixel handsets are majorly impacted
  • The bug doesn't appear to be caused by Android Oreo
  • Google has confirmed the development of a fix

Several Google Pixel phone users have reported that they aren't able to receive text messages on their handsets. In response to the complaints on its product forums, Google has acknowledged the bug and confirmed a fix is on its way.

The issue, as first highlighted by a Verizon subscriber using an Android 8.0 Oreo-running Pixel XL, disables the functionality to receive text messages - without impacting the ability to send messages to other users. The user attempted to resolve the flaw by uninstalling all the installed apps and even disabling messaging apps, including Google Message and Verizon+. However, the tweaks didn't help to receive text messages.

It is unknown whether the flaw is impacting users on unlocked Pixel phones. Having said that, it does not seem to have been caused by the Android Oreo update that rolled out last month. "I would have thought the problem would manifest right after I installed the Oreo update, but that was weeks ago," one of the users posted on the forums.

Few users have resolved the text message issue by rebooting or factory resetting the device. However, a large number of users are still anticipating an update.

Google's Orrin Hancock responded to the forum posts by emphasising the development of a fix. "The team is aware of this issue and working towards a fix. Some of you have mentioned that rebooting or factory resetting the device resolved the issue. Definitely, try to reboot, and if you do a factory reset, make sure all your data/info is backed up," the community manager writes in his response to hundreds of complaints online.

This is not the first time when Pixel phones have been caught with some issues. Just last month, Pixel users with Android Oreo platform reported a couple of bugs that were conflicting with mobile data connectivity. One of those bugs was even consuming data when the devices were connected to a Wi-Fi network.

  • Design
  • Display
  • Software
  • Performance
  • Battery Life
  • Camera
  • Value for Money
  • Good
  • Brilliant low-light photography
  • Fast modern processor
  • Great battery life
  • Google Assistant with localisations for India
  • Bad
  • Not very stylish or eye-catching
  • Expensive
  • No storage expansion
Display 5.50-inch
Processor Qualcomm Snapdragon 821
Front Camera 8-megapixel
Rear Camera 12.3-megapixel
Storage 32GB
Battery Capacity 3450mAh
OS Android 7.1
Resolution 1440x2560 pixels

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Jagmeet Singh writes about consumer technology for Gadgets 360, out of New Delhi. Jagmeet is a senior reporter for Gadgets 360, and has frequently written about apps, computer security, Internet services, and telecom developments. Jagmeet is available on Twitter at @JagmeetS13 or Email at jagmeets@ndtv.com. Please send in your leads and tips. More
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