Samsung is reportedly deputing its representatives at select airports to help those affected by Galaxy Note 7 ban on flights.
In the US, people carrying the Samsung Galaxy Note 7 on flights can face fines under an emergency US order issued last week. According to a report by ABC13, Samsung representatives are present at the George Bush Intercontinental Airport in Houston, Texas, to help Samsung Galaxy Note 7 users exchange the phone or get refunds at the airport before boarding the flight.
The South Korean company is also offering replacement phones to Galaxy Note 7 users flying out of South Korea. There's no official word from Samsung on this program, other than reports emerging out of various airports.
Samsung's move to be physically present at airports makes sense for the company after the Galaxy Note 7 was barred from airplanes by a string of carriers and aviation regulators including India and the US due to fire concerns.
Vistara is one of the latest airlines to completely ban the Galaxy Note 7 on its aircrafts. Due to fire risk concerns, the Samsung Galaxy Note 7 has been banned in the check-in baggage as well as in the aircraft. Previously, the Directorate General of Civil Aviation (DGCA) had completely banned the use of Galaxy Note 7 on board flights in India as well as carrying them in checked-in baggage.
Samsung recently announced that it will kill the Galaxy Note 7 smartphones as it was unable to fix the fire issue that led it to recall it twice. The Samsung Galaxy Note 7's fire incidents have made a major dent in Samsung's credibility and a survey claimed that consumers were losing confidence in the brand.