In its initial response to the problem, the Redmond-based company said that the issue was not with the battery cells of the device and could be "addressed via software." However, the company has still not provided the update to fix the battery issue. Although
Microsoft's General Manager for Surface Brian Hall replied via Twitter to a query regarding the issue on Tuesday by saying "Stay tuned. We think we got this one but need a little more time to confirm through depth testing."
Even though Microsoft rolled out an update early last month to improve the battery life on device, it has evidently not brought respite to affected customers.The Microsoft Surface Pro 3 was launched in May 2014. The tablet comes with a 12.00-inch display with a resolution of 2160 pixels by 1440 pixels. The device powered by quad-core Intel Core i3 processor and it comes with 4GB of RAM. The tablet packs 64GB of internal storage that can be expanded via a microSD card.