A security firm in Pakistan was doing a little moonlighting, selling its espionage tools for as little as $500 (roughly Rs. 33,175). Several US utility companies were under attack. A group of criminals were up to old tricks, infecting victims with a new form of "ransomware," which encrypts PCs until victims pay a ransom.
The analysts, employees of iSight Partners, a company that provides intelligence about threats to computer security in much the same way military scouts provide intelligence about enemy troops, were careful not to name names or clients, in case someone, somewhere, was listening on the open line.
Within 30 minutes, they were all back at their keyboards, monitoring underground chatter and markets, analyzing computer code meant to cause harm, watching the networks of potential attackers and poring over social media channels for signs of imminent attacks.
For the last eight years, iSight has been quietly assembling what may be the largest private team of experts in a nascent business called threat intelligence. Of the company's 311 employees, 243 are so-called cyber-intelligence professionals, a statistic that executives there say would rank iSight, if it were a government-run cyber-intelligence agency, among the 10 largest in the world, though that statistic is impossible to verify given the secretive nature of these operations.
iSight analysts spend their days digging around the underground Web, piecing together hackers' intentions, targets and techniques to provide their clients with information like warnings of imminent attacks and the latest tools and techniques being used to break into computer networks.
The company's focus is what John P. Watters, iSight's chief executive, calls "left of boom," which is military jargon for the moment before an explosive device detonates. Watters, a tall, 51-year-old Texan whose standard uniform consists of Hawaiian shirts and custom cowboy boots, frequently invokes war analogies when talking about online threats.
"When we went into Iraq, the biggest loss of life wasn't from snipers," he said. It was from concealed explosive devices. "We didn't get ahead of the threat until we started asking ourselves, 'Who's making the bombs? How are they getting their materials? How are they detonating them? And how do we get into that cycle before the bombs are ever placed there?'"
"Our business," Watters continued, "is tracking the arms merchants and bomb makers so we can be left of boom and avoid the impact altogether."
iSight's investors, who have put $60 million (roughly Rs. 398 crores) into the company so far, believe that its services fill a critical gap in the battle to get ahead of threats. Most security companies, like FireEye, Symantec, Palo Alto Networks and Intel's security unit, focus on blocking or detecting intrusions as they occur or responding to attacks after the fact.
iSight goes straight to the enemy. Its analysts - many of them fluent in Russian, Mandarin, Portuguese or 21 other languages - infiltrate the underground, where they watch criminals putting their schemes together and selling their tools.
The analysts' reports help clients - including 280 government agencies, as well as banks and credit card, health care, retail and oil and gas companies - prioritize the most imminent and possibly destructive threats.
Security experts say the need for such intelligence has never been greater. For the last three years, businesses have been investing in "big data" analytic tools that sound alarms anytime someone does something unusual, like gain access to a server in China, set up a private connection or siphon unusually large amounts of data from a corporate network.
The result is near constant and confusing noise. "Except for the most mature organizations, most businesses are drowning in alerts," said Jason Clark, chief security officer at Optiv, a security firm.
The average organization receives 16,937 alerts a week. Only 19 percent of them are deemed "reliable," and only 4 percent are investigated, according to a study released in January by the Ponemon Institute, which tracks data breaches. By the time criminals make enough noise to merit a full investigation, it can take financial services companies more than three months, on average, to discover them, and retailers more than six months.
"Just generating more alerts is wasting billions of dollars of venture capital," said David Cowan, an iSight investor and a partner at Bessemer Venture Partners. The last thing an executive in charge of network security needs is more alerts, he said. "They don't have time. They need human, actionable threat intelligence."
Cowan and others point to what happened to Target in 2013, when the retailer ignored an alert that ultimately could have stopped criminals from stealing 40 million customers' payment details from its network.
A year earlier, iSight warned its clients that criminals were compiling and selling malware that was specifically designed to scrape payment data off cash registers. Had Target received that warning, the blip on its network might not have gone unnoticed.
"Target faced the same problem every retailer does every day," Watters said. "They are awash in a sea of critical alerts every day. Without threat intelligence, they had roulette odds of picking the right one."
Gartner, the market research firm, estimates that the market for threat intelligence like iSight's could grow to $1 billion (roughly Rs. 6,634 crores) in two years from $255 million (roughly Rs. 1,691 crores) in 2013. Gartner predicts that by 2018, 60 percent of businesses will incorporate threat intelligence into their defensive security strategy.
iSight, which plans to file for an initial public offering of stock next year, hopes to capitalize, as do the dozens of other cyberthreat intelligence outfits now flooding the market, each with a slightly different approach.
That proliferation of startups has led to a new complaint from computer security chiefs: overlapping information - sometimes as much as 40 percent - in the reports they receive, none of which are cheap. iSight charges customers based on size, and while it does not disclose pricing, some customers say they pay $500,000 or more annually for the company's services, as much as five times what low-end services charge.
iSight makes 90 percent of its revenue from subscriptions to its six intelligence streams, each focused on a particular threat, including cyberespionage and cyber-crime.
The company's most recent competition comes from its oldest clients, particularly banks, which have been hiring former intelligence analysts to start internal operations. One former client, which declined to be named because of concerns that doing so could violate a nondisclosure agreement, said it had been able to build its own intelligence program at half the cost of its canceled iSight subscriptions.
But most businesses do not have the same resources as a Bank of America, say, whose chief executive recently said there was no cap on the bank's cyber-security budget.
Many of those businesses remain paralyzed by the drumbeat of alarms that expensive security technologies are sounding on their networks.
At iSight's threat center, the company's approach is perhaps best summed up by a logo emblazoned on a T-shirt worn by one of its top analysts: "Someone should do something."
© 2015 New York Times News Service