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Neha Bhat (Jul 7, 2015)
on Gadgets 360
I'm very dissatisfied with the HTC service provided to me.
I bought the HTC Desire 826 on Jun 14 2015. On Jun 25th 2015, the entire touch sensor of the phone konked off. I went to the service centre and was told that the product will be replaced immediately BUT I have to go to the city of purchase- which is Bangalore and I live in Mumbai.
The service expects me to spend another bomb on travelling to Bangalore from where I bought the phone 10 days ago when any other phone company- Samsung included provides All India Service where I will get a product replacement anywhere in India.
What sort of a 25k phone konks off in ten days? And why put me through the trauma of buying a spare phone? I now have no phone for atleast 15 days while the Mumbai service centre tries to replace the touch sensor of my phone! (that too, they do not guarantee it'll be done in 15 days)
Terrible experience with an HTC product! Please think of the customer's plight and provide All India replacement and service.
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Keerthi Sagar (Aug 11, 2019)
on Gadgets 360
Only good about this mob is camera. You can use it as an iron box. Poor battery back up. Always Hanging. Very much irritated bcoz of this mob. Really regrets for purchasing this mob.
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Nihal Kp (Oct 16, 2018)
on Gadgets 360
im facing heating problem and less that 20% charge phone getting shut off
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HTC Desire 816 Dual Sim and HTC Desire 826 Dual Sim
Kamlesh Kumar Gupta (Apr 10, 2018)
on Gadgets 360
(i) I had purchased from Hyderabad a "HTC Desire 816 Dual Sim" smart mobile. That time, this selection was made as I wanted one SIM of GSM and another for CDMA.
(ii) I had to exchange it with "HTC Desire 826 Dual Sim" on payment of Rs. 6 - 7 thousand to an authorized dealer at Raipur within one year of purchase after getting new replacements (twice) free of cost from M/s. HTC due to some genuine problems.
(iii) Subsequently, I was forced by Reliance to switch their SIM from CDMA to GSM. As Reliance is closed, I have now switched GSM Reliance 4G to GSM Jio 4G. So, finally, I have two SIMs, both GSM.
(iv) My "HTC Desire 826 Dual Sim" smart phone is breathing its last in less than a year. It takes more than 12 hours to charge about 60 % and droops down suddenly. Moreover, it gets heated up and behaves erratically.
I got it checked from the authorized service center of HTC at Raipur and came to know that it's mother board costing about Rs. 12,500/- needs replacement.
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Useless and annoying phone
Rakesh Gupta (Jan 25, 2017)
on Gadgets 360
Horrible product better to go without phone than having this one. Battery lasts upto 12 hrs maximum even if you do no work
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Vicky Sharma (Oct 7, 2016)
on Gadgets 360
Anyone plz help me.. when i insert the jio 4g sim.. its work full network shows.. but there is no voice call connectivity works & no internet connection.. how can i fix this prblm.. when i m updating this phone the msg shown that can't update this is a modified version.. wat can i do
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Absolutely a third grade mobile in all range.
Sandeep Shrivastav (Jul 7, 2016)
on Gadgets 360
user since 1 month...
1- Dull yellowish screen display.
2- hang up almost at any time, extremely slow in performance.
3- battery power only for 3-4 hr with data connection and last only for 12 hr without any work.
4- extremely non user friendly.
5- data connection always hangup and when u restart gets activated.
mobile is waste, even this thrown up mobile will not catch by anybody.
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Horrid Experience with HTC Desire 826
Sony Advani (Mar 27, 2016)
on Gadgets 360
Sorry state of affairs as far as customer relation and servicing of HTC. Inspite of repeatedly getting assurances in the air, nothing was done about my instrument. It has gone twice to the service center and come back after the service center saying that they have replaced the damaged part, but nothing of that sort was done as the problem persisted and got even worse. The other thing that we noticed was that the glass of the front camera was not to be found when we collected it from the service center.
I strongly recommend that NO ONE should ever think of purchasing an HTC product. Their service is pathetic to say the least.
Would like to rate the product and the support a MINUS 5.
-Sony Advani
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Rajav Rajav (Feb 8, 2016)
on Gadgets 360
good phone good perfomence,very low battery level and heating problem.this only disadvantages.i love the camara.very good camara.i purchace this phone in november.three months later no problems..but i purchase this phone in singapore.try it
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EVEN THE ONE STAR GIVEN IS NOT WORTH....PLZZ DONT PURCHASE THIS PHONE FOR UR GOOD
Sukrut Khot (Feb 12, 2016)
on Gadgets 360
i have purchased these phone last year on 1st may and i had a camera issue with 3 weeks of purchase... they dont even give a replace... they repaired it but this issue was their in my phone for 5 times n they just repaired it. I requested them for a replace and they say our techs will check n if they think the problem will arise back in future then they will b happy to give a replace. This idiots are saying this for 5 times but still the same issue arise again n again n even the customer service is bad i wud hav gave 0 stars in review if such option existed... dont buy it they spam you they juzz let u buy it n then they r lyk we dont knw u u buyed now go to hell they dont have any thing lyk customer satisfaction
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