EA Aware of Anthem PS4 Crashes, No Fix Just Yet

Share on Facebook Tweet Share Reddit Comment
EA Aware of Anthem PS4 Crashes, No Fix Just Yet

EA admits that Anthem PS4 crashes are a concern and are working on a fix

Highlights
  • EA is trying to determine the reason for Anthem PS4 crashes
  • It's a widespread issue reported by many users
  • Some players were able to get refunds from Sony

Shared world shooter Anthem has had its fair share of issues at launch though PS4 owners have had it even worse. After users had reported that Anthem on the PS4 was crashing and shutting down consoles along with Sony offering refunds to some players, it appears that EA is finally aware of the issues that's plaguing the game. According to a post from the company on its official support forums, it's aware of the game's issues and is trying to figure out the reason for this. There's no fix for Anthem PS4 crashes just yet.

"We are currently in process of gathering information about the PS4 issues so we can determine the root cause," a post from EA reads "If you are experiencing hard crashes of your console please reply with the following information: PlayStation Console (PS4, Slim, Pro), PSN ID, crash info: When does the crash take place? Are you having to take specific steps to get your PlayStation going again? Have you reported your crash data when prompted? (Y/N)."

According to multiple reports, Sony is issuing refunds for those who bought Anthem on the PS4 digitally via the PS Store. Reason being, the game is prone to crashing often and to the point where the console shuts down entirely. This is despite getting a few patches post-launch.

As per a thread on the Anthem subreddit, Sony has been offering refunds due to the myriad of technical issues plaguing the game.

"Sony is aware of the issue and is offering a complete refund on Anthem no questions asked. Took me 5 minutes," claimed one Redditor.

"And they helped right away, no problem at all. Just provided some account info after that, that they needed, and then it was refunded," said another.

However, this doesn't seem to be the case for all users, with some stating that Sony has refused refunds.

"I tried with Sony Support (chat) and was refused a refund," said one user.

While Sony has yet to comment, this throws light on the fact that buying games digitally on a platform that does not have a strong refund policy or transparent customer support policies is not advised.

 


If you're a fan of video games, check out Transition, Gadgets 360's gaming podcast. You can listen to it via Apple Podcasts or RSS, or just listen to this week's episode by hitting the play button below.

    • Good
    • Slimmer than it looks
    • Mechanical buttons
    • Better Power indicator
    • Runs cooler
    • 5Ghz Wi-Fi
    • Bad
    • Hard drive panel is fragile
    HDD500GB, 1TB
    ProcessorAMD Jaguar 1.6 GHz 8-core
    GraphicsAMD GCN Radeon
    RAM8GB
    AVHDMI, Optical Out
    USB2 USB 3.1 ports
    Weight2.1kg
    EthernetYes
      • Good
      • Sweet form factor
      • Tangible performance differences
      • Bad
      • PS4 Pro-supported games need better explanation of benefits
      HDD1TB
      ProcessorAMD Jaguar 1.6 GHz 8-core
      GraphicsAMD GCN Radeon
      RAM8GB
      AVOptical Out
      USB3 USB 3.1 ports
      Weight3.3kg
      EthernetYes
      Comments

      For the latest tech news and reviews, follow Gadgets 360 on Twitter, Facebook, and subscribe to our YouTube channel.

      Further reading: EA, Anthem, PS4
      Rishi Alwani Rishi writes about video games and tech. Legend has it he bleeds pixels. More
      'Paytm First' Subscription Launched at Rs. 750 a Year, Counters Amazon Prime and Flipkart Plus
       
       

      Advertisement

       

      Advertisement

      © Copyright Red Pixels Ventures Limited 2019. All rights reserved.