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Jio Saarthi Digital Assistant Launched to Ease Recharge Process for Subscribers

Jio Saarthi will initially speak in English and Hindi, though it is planned to support 12 regional languages over time.

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Jio Saarthi Digital Assistant Launched to Ease Recharge Process for Subscribers

Jio Saarthi is meant to help users who haven't done a digital recharge before

Highlights
  • The assistance will be available through MyJio app
  • Jio users will receive voice instructions after tapping Recharge button
  • Jio Saarthi will also help users locate payment details

Reliance Jio has introduced Jio Saarthi, an in-app digital assistant that is designed to make digital recharges easier. The telco has integrated the assistant, which it calls an in-app genie, within the MyJio app to facilitate digital recharges for Jio subscribers. The latest move is aimed to boost online recharges through the dedicated app and make the digital process easier for users who haven't done an online recharge so far. Notably, the feature is only available for those who have never recharged digitally before. So, if you have performed a recharge digitally, you won't see Saarthi in MyJio on your smartphone. 

What is Jio Saarthi?

Alongside providing step-by-step voice directions for picking up a recharge option through the MyJio app, Jio Saarthi is designed to help users locate payment details and use their credit or debit cards for digital recharges.

Jio Saarthi will be initially available in English and Hindi, though Reliance Jio is planning to make it available in 12 regional languages gradually to ease the recharge process for all its subscribers in India.

Reliance Jio is projecting Jio Saarthi as a first-of-its-kind digital initiative specifically for Jio users who haven't yet made an online Jio recharge yet.reliance jio reuters

Jio Saarthi joins the already available HelloJio virtual assistant in the MyJio app

How to use Jio Saarthi

Jio Saarthi can be expected to become available in the MyJio app by the end of July 27, Gadgets 360 has learnt. As we mentioned, earlier, the new feature is only available to those users who have never made a digital Jio recharge.

To begin with the new addition, users will need to have the latest MyJio app on their smartphones. The app will bring the assistant in the form of a floating icon once the users tap the Recharge button. The users will need to tap that icon to start receiving voice-based directions for digital recharge.

Designed to speak throughout the recharge process, Jio Saarthi helps the users choose a suitable recharge plan and then make the payment for the selected plan. It also provides directions to locate payment details and find information such as the credit or debit card number and its expiry date to complete the recharge transaction.

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Further reading: Reliance Jio, Jio Saarthi, Jio
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