Ever bought an app and then wondered - "what was I thinking!" Buying apps is easy, almost frictionless, and with credit card details saved on devices and purchases sometimes not even requiring authentication, there's a good chance people have made purchases they've come to regret later. If you've ever been in those shoes, we are here to help.
Follow these steps to get a refund on any device - and it's not just apps, you can also use this to get refunds for books, movies, music, and more.
iTunes and Mac App Store
Apple has a website dedicated to resolving refund-related issues. This website covers paid apps (on both iOS and Mac), in-app purchases, books, films and music. You can use this website to request a refund for purchases made in the last 90 days. Here's how.
Android users have access to a great refund feature - Google reportedly lets you get a refund up to two hours after you bought the app, though the official documentation still lists the refund window as 15 minutes. During this period, you can get a refund by following these steps:
Given how easy it is to get a refund this way, you should definitely try out any new apps as soon as you download them, to see if they are worth the money.
Now you have to wait for Google to judge whether your refund request should be accepted or not.
Unlike iOS and Android, Windows Phone doesn't seem to have a clear-cut refund policy. We checked and all we could find on Windows Phone forums was a repeated suggestion to chat with the Windows Phone support team and ask them to refund.
BlackBerry has an official consumer support webpage where you can request refunds for apps by filling up a small form. You don't need to give a reason for asking for a refund in the form, just simple details like the order number and your phone PIN number:
However, people seem to have mixed results with this. A lot of people have written in online forums saying that the refund was rejected. Most of the posts we found about successful refunds mention that the email from BlackBerry came within a few hours. We initiated an app refund of our own nearly 48 hours ago, but there has been no response from BlackBerry so far. We will update this if and when we get a response.
If all else fails, there is one more option you can try, though there is no guarantee that it will work. You can try writing to the developer of the app you want a refund for - in many cases, the developers themselves prefer to refund an app if there is a genuine problem, so it is always a good idea to ask. It's probably best to try the official methods first though, especially since developers don't have a way of 'refunding' money back to the card you paid with, and anything they can do will be a bit of a workaround.
Since refunds largely depend on the judgement of the person reviewing the request, it is best not to seek a refund when not justified. Some comments on forums mention that asking for refunds frequently led to emails from Apple which specifically state this as a reason for denying the request. If you've accidentally purchased an app, or an app doesn't work as advertised, you should of course apply for a refund, but it's best to exercise more caution before making a payment, than afterwards - don't use it as a way of 'try before buy' though.
We hope this helped you get a refund for apps you didn't intend to buy. Share your app refund experiences via the comments and visit our How to section for more useful articles.