Worst Service - XOLO
By Hitesh Nirmal | 22 Jul 2014
On the basis of phone's over all performance , the phone is quiet good but the service of this company is too bad.
Cause of this review:-
(There is a Auto Brightness issue in the phone when we hide the light sensor the display light should be reduce but in my case the screen becomes black - no light, so I decided to go to the service centre (E-26 Lajpat Nagar-1, New Delhi.)
I submitted this phone on 8.07.2014 and they told me you can receive it next day.
Next day I called around 10:00 am but the number was busy and after trying too many times , finally a lady picked the phone and told me that " the phone is not ready yet, we will call you or you can call here to know the status of the phone."
ok now after 4-5 days I called them to know the status and they told me still the phone is not ready yet, I insisted them that I am not be able to manage without my cell phone and requested them to give my phone as it is back to me,, and they told me ok sir you can take it, but when I went there they told me that phone is dispatched to the company and not come yet. now they told me to come next day and assured me.When I reached next day they gave me "White model of the phone But I had black" If I have back cover of that phone which is in Black color then How can they give me white model of that phone , and the phone was used and the edges were dirty and scratched screen too But the one I gave them was almost like the new one. So why should I accept that hence I told them to replace it with the New one or Give me my old phone back with same IMEI no. they told me that i will take one week. I said ok.(Jahan itne din ruka,, kuch aur sahi)
Now, Today is 22-Jyly-2014 and I called them ,, I asked if my phone is ready or not, they told me yest sir you can come and collect your phone,, I told her to please check twice and confirm ,, she replied "sure sir the phone is ready" I told her ok I am coming to collect my phone.
When I reached there I gave her Job Sheet ,,, I thought my phone is ready and she will give withing 5-10 min but I waited for 20 min and asked her "when I will get my phone" but she ignored, I again asked her and she told me he is doing my phone.
after 10 more min. she gave me phone this time a black one,, with new display then I checked the IMEI no. and its showing invalid IMEI no., I gave them back then again they took my phone and told me to wait,,,,, I waited for 20-30 more minutes and she again come with the phone and this time IMEI no. showing but different,, not my old phone IMEI's so I asked them why is that they told me the motherboard was changed (But it was a sensor issue ) but when I checked the phone I noticed a cracked edge of the phone and the camera also looked like tempered,,
Finally I asked about the In-Charge and she(Afr**n) told me to write problems on job sheet. I did that and she told me ,, it will take ONE MORE WEEK.. :D I was literally laughing on that. means it will take almost a month..