Telecom regulator TRAI Friday said inactive mobile connections of
pre-paid customers cannot be deactivated if they have a minimum balance
of Rs. 20 in their account and the time period for considering 'inactive'
has been set at 90 days.
Announcing an amendment to a regulation for
protecting consumers, Telecom Regulatory Authority of India (TRAI) said
"There shall be no deactivation if the balance in pre-paid consumer
account is Rs. 20 or more."
"The mobile connections of prepaid consumers shall not be deactivated for any period of non-usage less than 90 days," TRAI said.
per amended regulations, telecom operator will have to provide facility
to pre-paid to reactivate numbers by paying reasonable amount.
consumer whose connection is deactivated shall be given a grace period
of 15 days within which he can reactivate the same number," TRAI added.