Bharti Infotel has been directed by a consumer forum here to pay Rs.
50,000 as compensation to a customer for making threatening calls to
pay Internet bills which were raised despite his request for disconnection
of the service.
The South West District Consumer Disputes Redressal
Forum observed that the act of the telecom major amounted to not only
deficiency in service but also unfair trade practice and for that the
customer needs to be reasonably compensated.
"In the instant case,
issue pertains to deficiency in service on the part of opposite party
(Bharti Infotel) as it did not entertain the request of complainant for
disconnection of the DSL (Internet) services, continuously raised the
bills for the same and also made threatening calls pressurising him to
pay the bill.
"The action of opposite party amounts to deficiency
in service and unfair trade practices... Complainant suffered
inconvenience and harassment for which he is entitled to be reasonably
compensated," a bench presided by Narendra Kumar said and directed
Bharti Infotel to pay Rs. 50,000 to Delhi resident Ranjan Mohapatra.
order was passed on a complaint made by Mohapatra, who had alleged that
the telecom major did not entertain his request for disconnection of
the DSL services that he had availed and even though he had stopped
using it and settled the prior dues, they kept on raising fresh bills.
Infotel then started making threatening calls to him to pay the bills,
he alleged, adding that he even filed a police complaint against the
telecom company for the same. In its defence, Bharti Infotel contended
that Mohapatra had not surrendered the DSL services, was using it and
the same had been billed accordingly.
It also denied the allegation that threatening calls were made by its officials to Mohapatra, pressurising him to pay the bills.
The forum, however, rejected the contentions saying the defence taken by Bharti Infotel "cannot be believed".