Bharti Airtel has been directed by a consumer forum New Delhi to pay Rs.
10,000 as compensation to a mobile phone subscriber for disconnecting
services without any notice.
The North East District Consumer Disputes
Redressal Forum passed the order on the basis of documents placed on
record by the customer as Airtel did not appear before it to contest the
complaint against it.
The forum directed the telecom major to
"immediately restore" services on the mobile connection of Delhi
resident Satish Kumar Donk and awarded him compensation of Rs. 10,000
towards "mental pain, agony and harassment meted out to him" as he was
not able to use his mobile connection.
"No reply has been filed
from the side of the respondent (Airtel). The case proceeded ex-parte.
The allegation made and reiterated in the affidavit and the documents
placed on record have not been controverted. In these circumstances,
they shall be taken as true," a bench presided by N A Zaidi said.
bench also comprising its members Poonam Malhotra and Nishat Ahmad Alvi
said, "The allegation in the complaint appears to be quiet natural
since complainant has been fair in clearly admitting that his services
were (initially) restored on his representation. The subsequent stoppage
of services without any notice, thus, amount to deficiency in service."
in his complaint had said that under the number portability policy of
the government he had applied for changing his service provider to
Airtel on February 8, 2011.
His application was accepted and he
had become an Airtel subscriber, but on March 7, 2011 services to his
number were disconnected without notice, Donk had said.
on a representation made by him, services were restored for a brief
period on March 21, 2011, he had said adding that soon after his number
was again disconnected and since then services had not been restored.