Bharti Airtel Limited has been directed by a consumer forum to pay
Rs. 10,000 to one of its customers as compensation for providing faulty Internet connection.
The East District Consumer Disputes Redressal
Forum said the telecom major had provided deficient service to its
customer, a Delhi-based lawyer, as its Internet connection was not fully
The forum made the observation after going through
the emails exchanged between the two parties wherein Airtel had admitted
that the Internet connection was faulty.
"the connection was
not fully operationally. This has been admitted by opposite party in
their reply that due to fault in the system of the complainant, he could
not use the Wi-Fi connection. We allow this complaint. The opposite
party (Airtel) shall rectify the defect in the Wi-Fi system of the
complainant," a bench presided by N A Zaidi said.
The forum also awarded the complainant, J K Mittal, compensation of Rs. 10,000 for the inconvenience caused to him.
had said in his complaint that despite paying Rs. 1,500 for setting up
the connection, he was not able to use the Internet as the system was
not fully installed.
He had also submitted that two email IDs and
the password of the Wi-Fi system, which should have been provided to
him, were not given. Mittal had alleged that despite making several
complaints to the telecom firm, no action was taken.
In its defence, Airtel had denied Mittal's allegations and contended that they had provided the email IDs.
forum, however, rejected the contention, saying the opposite party
could not place on record any evidence to substantiate its claim.
find substance in the submission of complainant that he was not in a
position to use the broadband system for which he had paid the opposite
party and it definitely amounts to deficiency in service," the bench