"Blackberry has had an annus horribilis. Scratch that. It's had several anni horribili.
If Blackberry stood for anything, it was reliability. Its complex multinational server system was more-or-less impossible for the layman to understand. But the upshot was, it always worked.
Blackberry was Volvo. Chunky, a little uncool, but you could drop a piano on one and it would keep on trucking.
Now that image is looking tarnished and there is one less reason for fickle customers to stick around. Android, iPhone and Windows Phone are all lurking, seductively."