worst customer service ever, on the verge of taking legal action against motorola
By Abhilash Ramachandran | 9 Mar 2016
undefinedMotoX style is an awesome phone, I really loved it. Other than Battery life remaining all i was very much satisfied till my phones screen got shattered after it's small fall from my bed. I wanted to get it repaired it as fast as i can, i brought it to the Moto care service center in jayanagar Bangalore, which is the biggest in India(As Motorola says).
I give it there in the month of January and still i am waiting for a call from them. whenever i contact them only thing they have to say is the parts are not available in the market.Seriously?? For three months? This is march and give it on January, They are already charging huge amount for the screen replacement(10K) which i am not bothered, my only concern was to get my phone back as soon as possible.I have contacted motorola's Hotline for customer care and filed a complaint also regarding this.
They always make some or the other reason to make it extended, there were weird reasons like due to chennai floods their warehouse got damaged as well as all the parts which were stored there. If i am not wrong when chennai flood happened this Moto X Style was not even released. And most of the time they won't pick your phone if we call from our registered phone number, and whenever the call is connected they will tell with in this time moto will get back to you, believe me it is not going to happen, they never call back. Only once they call back when I threatened them that i will take legal actions against your company and their service.
Anyways i am seriously fed up Moto care and their service. it was just 1 month old phone, when it got damaged it is really heart breaking more over when it takes such a long time even to get it repaired as a customer anyone will lose hope in the brand. Seriously motorola you people are having a pathetic customer service, for all of them who are interested to buy this phone have a second thought, if it got any damage for your phone, moto care need minimum 3 month’s time to make it done. I am thinking of taking legal action against the company and their service centers as I don’t have any other options to go for. I pre ordered this phone from flipkart and I got it very next day of release in my hand. I had a trust on MOTOROLA , which is completely spoiled now. I will not take any other product from MOTOROLA here after, their products are good but customer satisfaction is also a very important stuff and in that you people are pathetic, I am sorry for using that word but it is the fact. So you people are forcing me to go for legal actions as I don’t have any other options and I need my phone back very soon.
Thank you for responding at least here, yesterday was the last date your moto care (B2X MOTO FLAGSHIP BANGALORE) have said to me. I was trying their number for full day, nobody responded. feeling cheated..
Name: Abhilash R
Job number: AMSFLA012860
Product: Moto X style
here is the details of the complaint i lodged in your motorola cust