We have seen many incidents in the recent past about smartphones that
catch fire, or even explode. This time around, it's a said to be a
Samsung Galaxy S4 involved again, in an incident that has been reported
widely. In early December, a YouTube user, Ghostlyrich, posted a video
that showed his Samsung Galaxy S4 catching fire, but what makes the
incident truly noteworthy is Samsung's reported reaction to it.
posted video on YouTube showed a Samsung Galaxy S4 catching fire while
charging with what the user claimed to be an original Samsung charger.
While the phone did not explode, its charging port was supposedly burnt,
rendering it inoperable. Considering the user's phone was under
warranty, Samsung had reportedly sent a letter with an offer to replace
the handset. However, the document reportedly said Samsung will replace
the defective unit only after the user pulled the video from YouTube.
user Ghostlyrich reportedly responded by uploading another video, which
has generated over 600,000 views (compared to the original with the
300,000 views) till now. Samsung's purported letter to the user has also
been published on the Internet.
Of course, this isn't the first time in the recent past that a smartphone caught fire, or exploded. A notable incident involving the S4 was in July where the phone reportedly exploded and burnt down a house in Hong Kong. Chinese website Xianguo.com reported that a man named Du was playing a game on his Galaxy S4 while it was charging, when it exploded into flames, causing him to throw his phone, which landed on his couch, after which the device exploded and eventually the fire spread to the entire house.
A similar incident in July happened with an Apple user, where a
23-year-old woman in South China was electrocuted, and died while using a
charging iPhone. Later investigation claimed that the tragedy happened
because of the use of a third-party charger. Apple in August announced a
trade-in program for third-party chargers to counter such incidents involving unauthorised after-market accessories.