"Those jobs aren't coming back."
That's what Steve Jobs reportedly
told President Obama when asked at a dinner in early 2011 whether Apple
would consider moving some of its manufacturing from China to the United
States.
Jobs' successor, CEO Tim Cook, might have another response for Obama Yes, we can.
Though
the metal edges of its PCs and mobile devices are as sharp and severe
as ever, Apple is emerging under Cook's leadership as a kinder corporate
citizen. Cook's announcement this week that the company is moving the
production of one of its Mac computer lines to the U.S. is just the
latest step in a softening of the company's image following the October
2011 death of CEO and co-founder Jobs.
"Cook is a gentler being in
terms of how he projects himself," says Gartner analyst Carolina
Milanesi. That's partly of necessity, she says people wouldn't tolerate
Jobs' arrogance in a new CEO - but it's also a reflection of Cook's
personality.
Cook didn't say which computers would be made in the
U.S., or where the company might locate facilities. But bringing
assembly-line jobs back to the U.S. lights a symbolic beacon of hope for
working-class Americans who worry that the global economy has no use
for them.
Cook's reforms have been both internal and
outward-facing. Earlier this year, he visited the Chinese factories
where Apple products are assembled, amid an Apple-financed audit of
working conditions. Shortly after, Foxconn promised to limit working
hours and raise wages.
U.S. workers are getting a better deal too.
The Wall Street Journal reported in early November that the company
will let some employees take up to two weeks of paid leave to work on
pet projects that might benefit the company. The program is similar to a
famous perk available to Google employees, who get to devote 20 percent
of their time to entrepreneurial "hobbies."
In addition, the
company now matches employee donations up to $10,000 a year. Tim Cook
himself made $100 million in charitable donations early in the year,
another contrast to Jobs, who had little interest in philanthropy.
Under
Cook, Apple has also become more investor-friendly. Jobs, perhaps
scarred by Apple's lean years in the 1990s, was opposed to Apple parting
with its cash reserves. That lead to the company accumulating a
rainy-day fund of nearly $100 billion in cash by the end of his tenure
a hoard that investors would have liked for themselves.
This
year, Apple has begun sharing its wealth with investors for the first
time in two decades, by paying dividends of nearly $10 billion a year.
Cook's
diplomacy has extended into enemy territory. Jobs was furious that
phones running Google Inc.'s Android software mimicked Apple's iPhone so
closely and vowed to wage "thermonuclear war" against the company
through patent infringement lawsuits. The worldwide onslaught of
litigation is still ongoing, but in early November, Apple agreed to a
ceasefire on one front: It settled all its patent suits against Google
partner HTC Corp., a struggling Taiwanese maker of smartphones.
The
terms were not disclosed, but company watchers believe HTC will be
paying Apple royalties on the phones it makes, and some saw it as a sign
that Apple was taking a more rational stance and starting to put Jobs'
take-no-prisoners fury behind it.
Carl Howe, an analyst with
Yankee Group, says the image of a "softer" Apple that's emerged this
year doesn't mean Cook is a softie.
"Make no mistake: he's not
necessarily a kind, gentle guy if he needs to get something done. He's a
very hard-nosed, demanding boss," Howe says. "And he's very much of the
Steve Jobs model, where if you're the janitor you get to make excuses.
If you're the vice president, you don't."
Cook, in fact,
engineered a major shakeup in Apple's top ranks this fall. Scott
Forstall, the long-serving head of iPhone software development, stepped
down and his responsibilities were divided among other executives.
Company watchers attributed his departure to difficulties collaborating
with other departments and to the scathing reviews that greeted Apple's
Maps application, which replaced Google Maps.
Another senior vice
president left at the same time John Browett, who headed Apple's
stores. Browett had tried to make his mark by cutting employee hours,
leaving fewer people to help customers. Browett was overridden. He
lasted just six months on the job.
"Being gentle and being a pushover are two different things," says Milanesi.