US States Say Anthem Too Slow to Inform Customers of Breach

US States Say Anthem Too Slow to Inform Customers of Breach
Advertisement
Ten U.S. states have sent a letter to Anthem Inc complaining that the company has been too slow in notifying consumers that they were victims of a massive data breach disclosed last week.

"The delay in notifying those impacted is unreasonable and is causing unnecessary added worry to an already concerned population of Anthem customers," said the letter, which was sent on Tuesday by Connecticut Attorney General George Jepsen on behalf of Connecticut and nine other states.

The letter asked the No. 2 U.S. health insurer to compensate any consumers who are victims of scams, if the fraud occurs before Anthem notifies them of the breach, and offer them free credit monitoring.

"Anthem must commit to reimbursing consumers for any losses associated with this breach during the time period between the breach and the date that the company provides access to credit and identity theft safeguards," said the letter.

Jepsen also asked Anthem to contact his office by Wednesday afternoon with details of its plans to "provide adequate protections" to consumers whose data was exposed in this breach.

The letter was written on behalf of Arkansas, Connecticut, Illinois, Kentucky, Maine, Mississippi, Nebraska, Nevada, Pennsylvania, and Rhode Island.

Anthem said on Tuesday it is committed to timely notification of consumers affected by the attack on its database and has been working with a vendor to prepare to provide credit monitoring and identity repair services to potentially millions of customers.

"We have laid out a thoughtful plan with this vendor so that they can accommodate what we anticipate will be very high demand for these services. We plan to communicate to members very soon, about how exactly they can enroll," the company said in an emailed statement.

Anthem disclosed the massive breach last week, saying that hackers accessed a database of some 80 million consumers and employees that contained Social Security numbers and other sensitive data.

On Friday the company warned US customers about an email scam targeting former and current members.

© Thomson Reuters 2015

Comments

For the latest tech news and reviews, follow Gadgets 360 on X, Facebook, WhatsApp, Threads and Google News. For the latest videos on gadgets and tech, subscribe to our YouTube channel. If you want to know everything about top influencers, follow our in-house Who'sThat360 on Instagram and YouTube.

Further reading: Anthem, Cyber Attack, Hackers, Hacking, Internet
How to Grant or Deny an iOS App Access to Your Location
Dating Apps Pose US Corporate Security Risk: IBM
Share on Facebook Gadgets360 Twitter Share Tweet Snapchat Share Reddit Comment google-newsGoogle News
 
 

Advertisement

Follow Us

Advertisement

© Copyright Red Pixels Ventures Limited 2024. All rights reserved.
Trending Products »
Latest Tech News »