Railway Minister P.K. Bansal admitted Friday that various kinds of
complaints related to the railway's IRCTC website had been received.
told the Rajya Sabha that there had been instances of the IRCTC website
being inaccessible during morning hours and failure of some Internet
ticket booking transactions even after deducting money.
the opening hours of booking, due to a sudden surge in online traffic,
the IRCTC e-ticketing website transactions sometimes experience
slowdown," he said.
In 2011-12, some 20-25 complaints were
received every day against the Indian Railway Catering and Tourism Corp
(IRCTC) "during peak (booking) period".
There had also been
instances when money was deducted from credit cards multiple times while
booking a single ticket, he said, responding to a question from BJP's
Rajiv Pratap Rudy.
A sudden surge in online traffic during Tatkal booking also led the website to slow down, the minister said.