I bought an asus zenfone-2 couple of months back, from the first day it was having several issues like call drops, recurrent freezing, reboot on its own. One day the phone suddenly stopped getting charged so I decided to go to asus repair centre…
Though I was busy that day I was forced to stay back because they wanted to make sure there is no customer induced damage and they told me it was supposed to be done in front of customer, so they removed the back cover, opened up the back panel in front of me and had an extensive examination in front of me, and then they said that since there is no customer induced damage it is covered under warranty, then they took out a printed charge sheet wrote their inspection and diagnosis and signed it and gave it to me,(RMA NO – INYM580128) and I was promised it will be repaired soon.
For one week the phone was in their custody and after one week they suddenly called me up and told me phone has suffered water damage, so warranty will not be given, I was dumbstruck to hear this and then I went to the repair centre and they opened the back panel again and the inside was splashed with water, seems like something done purposefully, and when I told him this was not the condition when you opened it in front of me at the time of submission. The guy got angry and retorted “ I don’t know anything, just take away your phone from here, I don’t have any responsibility ” I was taken aback by the reply and to be frank I was a bit scared.
I just ran away from there called up the customer service and explained everything in detail, but even they are not ready to acknowledge their mistake and was telling me to pay up.
WHAT ABOUT THE CHARGESHEET GIVEN TO ME AFTER OPENING AND EXAMINING THE BACK PANEL AND BACK COVER RIGHT IN FRONT OF ME, IT WAS GIVEN AFTER THOROUGH EXAMINATION AND THERE WAS NO TRACE OF ANY WATER DAMAGE, AND AFTER ONE WEEK IN THEIR CUSTODY THE INSIDE HAS BEEN SPLASHED WITH WATER. IF THEY COULD ATLEAST GIVE THE PHONE BACK IN THE CONDITION IN WHICH I GAVE THEM I WOULD HAVE REPAIRED IT FROM OTHER CENTRE BUT I JUST DON’T KNOW WHAT HAVE THEY DONE WITH THAT PHONE, THE INSIDE HAS BEEN SPLASHED WITH WATER, I DON’T KNOW WHETHER IT IS PURPOSEFUL OR ACCIDENTAL. ANYWAY I LOST MY MONEY AND MY PHONE AND DEFINITELY I DON’T TRUST THESE ASUS PEOPLE ANYMORE.
I JUST WANT TO MAKE SURE THAT NO ONE ELSE WILL FALL PREY TO THIS COMPANY’S PRODUCTS AND IRRESPONSIBLE SERVICE.
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